Cultural Sensitivity and Conservation: Enhancing Understanding for a Better Future

Cultural sensitivity is vital for enhancing the visitor experience in the hospitality and tourism industry. Equipping staff with the knowledge, skills, and mindset to engage with visitors from diverse cultural backgrounds significantly improves the overall experience.

Enhancing Visitor Experience Through Cultural Sensitivity Training 

Earlier this year, we conducted a Cultural Sensitivity Training session for Ocean Park Hong Kong for staff and volunteers from different departments. The aim was to foster understanding and appreciation of different cultures while sharing effective communication skills for interacting with tourists from various countries. 

Through the sharing by Cultural Ambassadors, interactive activities and case examples,  during the training session enhanced participants’ cultural knowledge and insights, as well as boosted their confidence in communicating with people from other cultures. Participants also shared their personal experiences of engaging with visitors from diverse backgrounds. 

"The questions about the Cultural Ambassadors were very interesting, and I realized there are still many things I am not familiar with."

"The sharing from cultural ambassadors were very engaging and fruitful. The content was both interesting and practical, and the activities enhanced interaction with us while also deepening our understanding of different cultures."

After learning about different stereotypes and unconscious biases, they become aware of how to approach people from other cultures, as well as simple techniques for intercultural communication skills. This is one of the important steps in fostering respect and inclusion for diverse cultures and backgrounds of visitors, to create a more inclusive and welcoming environment at Ocean Park Hong Kong. 

Enhancing Environmental Awareness of Youths

In May, we invited youths from diverse cultural backgrounds for an educational sharing session conducted by Ocean Park Hong Kong. Through this session, participants learned about topics on nature and conservation, especially the efforts of Ocean Park in protecting animals and their natural habitats. It increases their awareness of sustainability and conservation. Together, we strive to create a more inclusive and sustainable future for all.

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